We are so excited to work with you! Here are the steps to completing an order! 

• Call us with an idea! Our number is (800) 878-0161
• A personal consultant will walk you through the entire process and help along the way to make it as simple as possible!
• Provide your logo or have us digitize one for you!
• Approve the live proof of your logo!
• We will help you choose the perfect material and garment or you can ship your own directly to us! 
• Fill out a Purchase Order Form with all the details! 
• We will let you know when we have received all the goods and start production! 
• Your product will be created in a couple weeks or we can work with you on a rush order! 
• Our quality control specialists will inspect your products and make sure everything looks great! 
• You can either pick up your product or we can ship it to you!

• Completing both page of our detailed PO (purchase order) Form is the first step to ensure accuracy.
• After your completed PO FOrms are emailed to us, you will receive a “Job Approval Form” which includes color proof(s).
• Orders are not put into production until your approval is received.
• Signing and returning the “Job Approval Form” in a timely manner will assist in order accuracy and also ensure your order is received by your “in hand” date noted on your PO Form.

• The more the better! 
• The more information listed on each PO Form will help to ensure your order moves smoothly and steadily from pre-production through delivery.
• We have designed each form to aid in your order arriving just the way you pictured!
• If you ever have questions or need help, don’t hesitate to contact us! We are happy to help through each step of the process! 

The best way to contact us is via email at contact@emb-central.com

Please attach any artwork to your email along with both pages of your completed PO Form.

Absolutely! 

• A .dst file is needed for custom embroidery . If you do not have a .dst file, we offer custom “digitzing” of your artwork 
• We can digitize any of the following file formats; .jpeg/.png/.pdf/.ai/.eps
  • Standard digitzing turn-around time is 2-3 business days but once we have created a digitized artwork for you, we keep it on file for future uses!
  • $45 per artwork to be digitized.

Pro Tip: Small details within artwork can be challenging to reproduce through embroidery.  We recommend all text and numbers are a minimum of 1/4″ tall to ensure legibility.

AND if you do not have access to one of the file formats listed, we can help with that too!  We have artists that will recreate your artwork.  Fees will vary.  To get further help, kindly email us at: contact@emb-central.com

• Yes! In addition, one free “sew-out” is available for every new .dst artwork file submitted!
• To receive a sew-out the following business day, your .dst artwork file must be submitted before 12pm EST.
• Artwork files that are received after 12pm EST will receive a sew-out in 2-3 business days.
• Editing is available for existing .dst artwork files, however, desired changes must be discussed with out art department and some limitations apply.

• 7-10 business days for repeat orders 
• 12-15 business days for orders with new artwork

Please Note: Turn-around time does not start until all goods and approvals have been received .

Have a rush order? We’ve got you covered! Simply let us know when you email your PO Form and we will work with you! We understand last-minute needs arise and we want to help!

Turn-around times are subject to change. 

• Visa, MasterCard, Discover, and American Express
• Business Checks 
• Net 30 terms with credit references